Returns & Exchanges
At 8BitDo, we want to ensure your gaming experience is seamless; if you are not completely satisfied with your purchase, you can return your hardware within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Gear
Place the controller or accessory back in its original packaging, ensuring all cables, manuals, and adapters are included to qualify for a full refund.
Ship to 8BitDo
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Quality Inspection & Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method or ship out your replacement unit within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing