Frequently Asked Questions
Everything you need to know about your 8BitDo gear and orders.
How do I update the firmware on my controller?
To update your firmware, visit the 8BitDo Support page, download the Firmware Updater tool for Windows or macOS, and connect your controller via USB cable.
Which platforms are 8BitDo controllers compatible with?
Most of our controllers are compatible with Switch, Windows, macOS, Android, Raspberry Pi, and Steam. Please check the specific product page for exact compatibility details.
How long does shipping take for international orders?
International shipping typically takes 7 to 15 business days depending on the destination country and local customs processing times.
What is your return policy?
We offer a 30-day return policy for items in their original packaging. If you experience a hardware defect, please contact our support team for a replacement or repair under warranty.
Do 8BitDo controllers support Amiibo scanning?
Currently, our controllers do not support NFC functionality for Amiibo scanning. However, they feature high-precision motion controls and vibration.
Can I use my 8BitDo controller wired?
Yes, all our Bluetooth and 2.4G controllers can be used as wired controllers by connecting them directly to your device using the provided USB-C cable.